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Shipping & returns

SHIPPING TIMES
Estimated shipping times to United States: 1-3 business days
Estimated International Shipping: 2-4 Weeks
 
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
 
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
 
RETURNS/EXCHANGES
We happily accept returns or exchanges if you are not 100% satisfied with your product.
 
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
 
CONDITIONS OF RETURNS
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Beads on strands must be returned on strands. We will not accept loose beads that have been cut off of their strands. Any packaged goods that have been opened will not be accepted and will be returned back to you at your own expense. Please contact us immediately if you have any questions regarding returning an item. 916-447-7979 or info@capitalcitybeads.com
 
NO CANCELLATIONS
But please contact me if you have any problems with your order.